Privacy policy

Last Updated: July 14, 2026

This Privacy Policy describes how Rudra Rudraksha ("we," "us," "our," or "the Company") collects, uses, and discloses your personal information when you visit or make a purchase from www.rudrarudraksha.com (the "Site").

By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

When you place an order, create an account, or contact us, we may collect:

Full name
Shipping and billing address
Email address
Phone number
Order details and purchase history
Any information you provide when contacting our customer support

1.2 Payment Information

We use PhonePe as our payment processor. When you make a purchase, your payment details (such as UPI ID, card, or bank information) are collected and processed directly by PhonePe. We do not store your complete payment card or banking details on our servers. Please refer to PhonePe's own privacy policy to understand how they handle your payment data.

1.3 Cookies

Our Site, being built on the Shopify platform, uses cookies and similar technologies necessary for the Site to function (such as maintaining your shopping cart) as well as analytics cookies (via Google Analytics). You can control or disable cookies through your browser settings; however, this may affect certain features of the Site.

2. How We Use Your Information

We use the information we collect to:

Process, fulfil, and deliver your orders
Communicate with you regarding your order status, shipping, and delivery
Respond to your customer service inquiries and requests
Improve our Site, products, and overall customer experience
Analyze Site traffic and user behavior using Google Analytics
Detect and prevent fraud or unauthorized transactions
Comply with applicable legal and regulatory obligations

We do not use your email address or phone number for marketing emails, promotional messages, or WhatsApp communication. We will only contact you regarding matters directly related to your order or your inquiries.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third parties who help us operate our business, such as:
- Shopify (our e-commerce platform provider, which hosts our Site and processes order data)
- PhonePe (our payment gateway provider, which processes payment transactions)
- Google Analytics (for website traffic and usage analysis)
- Courier and logistics partners, for the purpose of shipping and delivering your order
Legal Requirements: If required to do so by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our customers.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our Site is hosted on Shopify's secure platform, and payment transactions are processed through PhonePe's secure payment gateway. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal and contractual restrictions
Withdraw consent where processing is based on consent
Object to or restrict certain processing of your information

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, and any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Lucknow, Uttar Pradesh, India.