Refund policy

Last Updated: July 14, 2026

At Rudra Rudraksha, we take great care in packaging and delivering authentic, quality-checked products to our customers. This Refund & Cancellation Policy explains the terms under which refunds are provided.

1. Our Refund Commitment

We offer a refund only if there is a genuine issue with the product you received, such as:

  • The product delivered is damaged or broken
  • The product delivered is defective
  • The product delivered is incorrect (different from what was ordered)
  • The product is missing parts/items from the order

If any such issue is found, you must report it to us within 7 days of the delivery date, and upon verification, we will process a refund to your original mode of payment.

2. When Refunds Will NOT Be Provided

Refunds will not be issued in the following situations:

  • Change of mind after purchase
  • The product was delivered correctly, undamaged, and as described, but the customer no longer wants it
  • Requests made after 7 days from the date of delivery
  • Damage caused due to misuse, mishandling, or improper care by the customer after delivery
  • Products that have been used, worn, or altered by the customer
  • Incorrect address or contact information provided by the customer, resulting in non-delivery or delayed delivery
  • Any refund request unsupported by valid evidence (see Section 3)

Since rudraksha beads are natural products, minor variations in size, shape, colour, and texture are natural characteristics and do not qualify as defects.

3. How to Report an Issue

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 7 days of delivery with the following:

  • Order number
  • Clear photographs/video of the product received (and packaging, if damaged)
  • A brief description of the issue

You can reach us at:

Email: rudrarudraksha.com9@gmail.com Phone: +91 63919 61735 / +91 63911 65559

Our team will review the complaint and evidence provided. If the issue is verified as genuine, we will proceed with the refund process.

4. Refund Process & Timeline

  • Once your reported issue is verified and approved, we will initiate the refund within 7 business days.
  • The refund amount will be credited back to the original payment method used at the time of purchase, processed through PhonePe.
  • Depending on your bank or payment provider, it may take an additional 5–7 business days for the refunded amount to reflect in your account after we initiate it.
  • You will receive a confirmation via email once the refund has been initiated.

5. Order Cancellations

  • Orders can be cancelled only before the product has been shipped/dispatched. Please contact us as soon as possible if you wish to cancel an order.
  • Once an order has been shipped, it cannot be cancelled, and the standard refund conditions above (Sections 1 & 2) will apply.
  • If a cancellation request is approved before dispatch, the full amount will be refunded to your original payment method via PhonePe within 7 business days.

6. Replacement (Where Applicable)

In cases of verified damaged, defective, or incorrect product delivery, customers may, at our discretion, be offered a replacement instead of a refund, subject to product availability. This will be communicated at the time of resolution.

7. Contact Us

For any refund, cancellation, or order-related concerns, please reach out to us:

Rudra Rudraksha 3rd Floor, Shop No. 3, 91–92 G.B. Marg, Ishwari Dayal Complex, Lucknow, Uttar Pradesh 226018, India

Email: rudrarudraksha.com9@gmail.com Phone: +91 63919 61735 / +91 63911 65559 Website: www.rudrarudraksha.com

This policy is subject to change without prior notice. Please review this page periodically for updates.